Privacy Policy
Beyond Guidebook
ABN: 70 967 413 407
Effective Date: 29 May 2025


At Beyond Guidebook, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


1. What Personal Information We Collect

We may collect the following types of personal information:

  • Name, address, and contact details (email, phone)

  • Date of birth and emergency contact information

  • Booking and payment details

  • Dietary, health or mobility information relevant to your tour experience

  • Feedback, reviews, or testimonials

  • IP address, browser type, and usage statistics when you interact with our website


2. How We Collect Your Information

We collect information through:

  • Our website (forms, bookings, enquiries)

  • Email or phone correspondence

  • Social media interactions

  • Third-party booking platforms or payment processors

  • In-person during tours or events


3. Why We Collect Your Information

We collect your personal information to:

  • Process bookings and payments

  • Provide personalised tour experiences

  • Ensure your safety and meet health or dietary needs

  • Communicate important tour updates

  • Improve our services through feedback

  • Comply with legal obligations


4. Disclosure of Personal Information

We may share your personal information with:

  • Third-party service providers (e.g. payment processors, booking platforms)

  • Emergency services or medical professionals (if required for safety)

  • Regulatory authorities if required by law

  • We do not sell or rent your personal data to third parties.


5. Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses SSL encryption, and personal data is stored securely.


6. Access and Correction

You may request access to the personal information we hold about you. If it is incorrect or outdated, you can ask us to update or correct it. To do so, contact us at:

📧 hello@beyondguidebook.com.au

7. Cookies and Website Tracking

Our website uses cookies and tracking tools (such as Google Analytics) to enhance your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings.


8. International Data Transfers

If we use third-party services located outside Australia (such as cloud storage), we ensure your data is handled in accordance with Australian privacy laws.


9. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.


10. Complaints

If you have a privacy-related complaint, please contact us. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).


Website: www.oaic.gov.au
Phone: 1300 363 992